Warranty
Warranty Coverage
We are committed to providing our customers with high-quality jewelry that meets your expectations. Our 30-day warranty ensures that your purchase is protected against manufacturing defects in materials and workmanship, and damages in transport. The warranty is valid for 30 days from the date of delivery.
What is Covered?
- Manufacturing defects
- Defective clasps or closures
- Loose or missing stones (excluding loss or theft)
- Discoloration caused during manufacture
What is Not Covered?
- Wear and tear due to improper use
- Damage caused by accidents, misuse, or improper care
- Unauthorized repairs or modifications
- Loss or theft of the product
- Discoloration due to exposure to chemicals, cosmetics, or water
Warranty Recommendations and Guidelines
Inspect Your Purchase
We recommend inspecting your purchase upon arrival for any visible defects or functionality issues. If you discover any problems, please contact us as soon as possible for a quick resolution.
Sizing and Exchanges
Ordering jewelry in the incorrect size is not covered by the warranty. You will need to send it back to us for an exchange. To ensure the correct size, please refer to our Ring Sizing Guide and Bracelet Sizing Guide.
Sterling Silver Jewelry Care
We strongly recommend following our Sterling Silver Jewelry Care Guide for any sterling silver product. Proper care and maintenance significantly enhance the appearance and longevity of your sterling silver jewelry. Damage, deformation, or discoloration caused by improper care is not covered by the warranty.
Adjustable Metal Bracelet Care
For any adjustable metal bracelet, please follow our Torc Bracelet & Cuff Bangle Wear Guide. Proper wearing techniques are crucial for the longevity of your adjustable metal bracelet. Damage or cracking caused by metal stress from abnormal use / wear or by exceeding advertised product size is not covered by the warranty.
Adjustable Metal Rings and Clasps
Damage or cracking caused by metal stress from abnormal use / wear or by exceeding advertised product size is not covered by the warranty.
By adhering to these guidelines, you can ensure the longevity and beauty of your jewelry. If you need any clarifications on proper use and care of any jewelry piece, please reach out to us at customercare@norsegarde.com. Thank you for your attention to these important details.
Warranty Period
The warranty is valid for 30 days from the date of delivery. To qualify for coverage, the jewelry must be accompanied by the original receipt or proof of purchase.
How to Make a Warranty Claim
Please reach out to us at customercare@norsegarde.com with your proof of purchase and a photo of the broken product. We will get back in touch with you shortly and work with you to resolve the issue.